Helpful Information for Your Visit

Cancellation/Late Policy

Our cancellation and rescheduling policy is strictly adhered to and we require at least a 24-hour notice before your scheduled appointment or you will be charged the full value of the scheduled service. All no-shows will be charged the full price of the service. Please note that should you be 15 minutes or more late for a scheduled appointment, that appointment may be cancelled so as not to disrupt following appointments.

Children

Due to insurance and safety concerns, children under the age of 13 are not permitted in the spa unaccompanied nor are they permitted in the treatment rooms at any time. We request that you make arrangements for their care when you have an appointment at Renew. You will be able to relax and enjoy your time more knowing your children are in good hands. If your child care arrangements fall through, please reschedule. Remember, this is YOUR time.

Gratuities

As with all service-related industries it is customary to tip a person who has provided excellent service. A good guide is 15% – 20%, similar to what you may give your hairstylist. Renew Day Spa on Bainbridge Island does not include gratuity in our prices.

Gift Certificates

Renew Day Spa on Bainbridge Island offers Gift Certificates that are hand made and hand written. A lovely gift idea. They have no expiration date, and do not have to be used all at once. They are not transferable but may be used on skin care products and retail gifts as well as services. Gift Certificates may also be bought over the phone and mailed to you or the appropriate party, or purchased online and printed out. There are no refunds on Gift Certificates, sales are final.
Click HERE to purchase a Gift Certificate Online

Returns

Returns on UNOPENED skin and hair care products, or retail items will be accepted within 30 days of purchase. There are no refunds on Gift Certificates. There will be a $35 fee on checks returned for insufficient funds.

Pregnancy

Many spa treatments are perfectly safe to enjoy while you are pregnant. If you have any concerns please feel free to ask when you call to book an appointment.

Etiquette

Please arrive a few minutes before your scheduled appointment so you have time to adjust and relax before your treatment. Please note that our treatments are precisely scheduled so if you are more than 15 minutes late, we cannot guarantee your service. As a courtesy to other guests, please either turn your cell phone off or put it on vibrate. Also, please inform us of any medical or special needs at time of booking.

Attire

Many body treatments require that you disrobe. Always do whatever is in your comfort level; your treatment takes place in a private room and all areas not being treated will be covered with a blanket or towel. We provide spa gowns, robes and spa socks for your use while at the spa.

Feel free to give feedback during and/or after your treatment — We are committed to your health, enjoyment and comfort.

Emails & Addresses

Renew does not sell or give out our client home addresses, phone numbers or email addresses. They are kept strictly confidential for our use only. As a rule, you can expect possibly one monthly emails (or mailings) from us and only when we have a ‘client special’ or ‘new news’ to offer you.

Facebook

Please take time to ‘friend’ us on our Facebook page. Not only do we post last minute cancellations but we will also offer Facebook specials only available to our Facebook friends.

Feel free to give feedback during and/or after your treatment — We are committed to your health, enjoyment and comfort.

We are at your service. Please make an appointment by clicking here:

Appointment